Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Tantainment Limited (RC 455252), a private company limited by shares incorporated under the laws of the Federal Republic of Nigeria, with its registered office at 74 Oduduwa Crescent, GRA, Ikeja, Lagos State, Nigeria ("Tantainment", "we", "our", or "us").

These Terms govern your access to and use of the CHANCES by Tantainment platform, including the mobile application, the web portal, participation in the live studio game show, the agent distribution network, and all associated services (collectively, the "Platform").

By registering for an account, accessing, or using any part of the Platform, you agree to be bound by these Terms, the CHANCES Privacy Policy, and any applicable game rules communicated before or during a game session. If you do not agree, you must not access or use the Platform.

These Terms, together with the CHANCES Privacy Policy and any applicable game rules, constitute the entire agreement between you and Tantainment regarding the Platform and supersede all prior agreements, understandings, and communications, whether written or oral.

Eligibility

2.1 Age Requirement

2.2 Licensing and Jurisdiction

The Platform is licensed and regulated by the Lagos State Lotteries and Gaming Authority ("LSLGA") pursuant to the Lagos State Lotteries and Gaming Authority Law 2021. The Platform is accessible globally via mobile and web channels. Users accessing the Platform from jurisdictions outside Lagos State or outside the Federal Republic of Nigeria are solely responsible for determining whether their access to and use of the Platform complies with all laws and regulations applicable in their jurisdiction.

2.3 Restricted Persons

The following persons are prohibited from participating in the CHANCES Game for prizes:

• Directors, officers, and employees of Tantainment Limited
• Directors, officers, and employees of Tantalizers Plc and its subsidiaries and affiliates
• Immediate family members (spouse, parent, child, or sibling) of any person described above
• Any person whose participation would create a conflict of interest or contravene applicable law

Account Registration and Security

To use the Platform, you must create an account by providing accurate, complete, and current information as required during the registration process. You warrant that all information provided is true and you undertake to update it promptly if it changes.

You are solely responsible for maintaining the confidentiality of your account credentials (including username and password) and for all activity that occurs under your account, whether or not authorised by you.

You agree to notify Tantainment immediately at support@chances.show if you become aware of, or reasonably suspect, any unauthorised access to or use of your account.

Each User may hold only one account. The creation or maintenance of multiple accounts by the same natural person is prohibited. Where Tantainment identifies or reasonably suspects duplicate accounts, all such accounts may be suspended or terminated, and any associated Wallet balances and prizes may be forfeited.

Identity Verification and Know Your Customer

In compliance with anti-money laundering legislation, LSLGA licensing conditions, and responsible gaming obligations, Tantainment may require you to complete identity verification ("KYC") at any time, including before you may: (a) fund your Wallet; (b) receive prizes; or (c) access specific features of the Platform.

KYC verification may require you to provide:

• Your National Identification Number (NIN)
• Your Bank Verification Number (BVN)
• A valid government-issued identification document
• A photograph or live selfie
• Proof of address
• Such other documentation as Tantainment or its regulated partners may reasonably require

By submitting your NIN and BVN, you consent to Tantainment transmitting these details to authorised third-party identity verification providers for the purpose of authenticating your identity against records held by NIMC and NIBSS. Further details on how your identity data is processed are set out in the CHANCES Privacy Policy.

Failure or refusal to complete KYC when requested may result in restriction, suspension, or termination of your account at Tantainment's discretion, acting reasonably and in compliance with applicable law.

The CHANCES Game

5.1 Nature of the Game

CHANCES is a live broadcast interactive gaming show combining elements of chance, strategy, and entertainment. The Game involves randomised dice rolls, board progression, prize allocation through various game box categories (including Gift, Chance, Vantage, and Brainiac boxes), audience interaction, and sponsored content activations.

5.2 Game Rules

Specific rules for each game episode, including prize structures, branded boxes, sponsor activations, bonus conditions, and any special terms, shall be published on the Platform and communicated before or at the start of each episode. By participating, you agree to be bound by the rules of that episode as published.

5.3 Fairness and Integrity

The CHANCES game engine employs validated random number generation and shuffle algorithms. The game engine is subject to independent fairness certification and periodic audit. Users have the right to request human review of any automated game outcome that produces a legal or similarly significant effect.

5.4 Prize Distribution

Prizes won during a CHANCES Game session shall be credited to the winner's Wallet or delivered as specified in the applicable game rules. All prizes are subject to applicable taxes and deductions as required by Nigerian law. Tantainment reserves the right to withhold prize crediting pending completion of identity verification, fraud checks, and regulatory compliance review.

5.5 Suspension and Disqualification

Tantainment reserves the right to suspend or disqualify any User from a game session for: (a) breach of these Terms or the applicable game rules; (b) misconduct, including disruptive, offensive, or threatening behaviour; (c) suspected fraud, collusion, or manipulation; or (d) any other conduct that undermines the integrity of the Game or the safety of other participants.

Wallet

6.1 Nature of the Wallet

6.2 No Withdrawals

No withdrawals of cash, monetary value, or any other form of value are permitted from the Wallet. The Wallet exists exclusively for gameplay and prize-tracking purposes within the Platform. Any redemption, conversion, or transfer of Wallet credits to external value shall only be permitted if, and to the extent, expressly defined in the published rules of a specific game episode or promotional campaign.

6.3 Funding

You may fund your Wallet through approved payment methods, including bank transfers, card payments, and Agent deposits. All monetary values on the Platform are denominated in Nigerian Naira (₦) unless otherwise expressly stated. Minimum and maximum funding limits may apply and shall be communicated on the Platform.

6.4 Agent Transactions

Wallet funding and other transactions conducted through authorised CHANCES Agents are subject to these Terms. Tantainment is not liable for losses arising from dealings with persons who are not authorised Agents. A current list of authorised Agents is available on the Platform.

6.5 Transaction Records and Disputes

Transaction disputes must be reported to support@chances.show within 14 calendar days of the relevant transaction. Tantainment shall investigate and use reasonable endeavours to resolve disputes within 30 calendar days.

6.6 Wallet on Account Termination

Upon termination of your account: (a) where termination is due to your breach of these Terms, suspected fraud, or regulatory requirement, any Wallet balance shall be forfeited; (b) where termination is initiated by you or by Tantainment for other reasons, any Wallet balance eligible for redemption under published game rules shall be processed accordingly; and (c) any Wallet balance not eligible for redemption shall lapse.

Responsible Gaming

Tantainment is committed to responsible gaming in accordance with LSLGA requirements and industry best practice. Tantainment provides the following responsible gaming features:

• Self-exclusion: You may request temporary or permanent self-exclusion from the Platform by contacting support@chances.show. Self-exclusion requests shall be actioned within 24 hours.
• Deposit limits: You may set daily, weekly, or monthly Wallet funding limits on your account through the Platform settings.
• Activity alerts: The Platform may issue notifications if your usage patterns indicate potentially problematic gaming behaviour.
• Support resources: If you or someone you know may have a problem with gaming, please contact the Lagos State Lotteries and Gaming Authority or a qualified counselling service.

Tantainment prohibits participation by: (a) persons under 18 years of age; (b) persons who have requested self-exclusion and whose self-exclusion period has not expired; and (c) persons who are visibly intoxicated or otherwise incapacitated at the studio premises.

Live Broadcast and Studio Participation

8.1 Broadcast Consent — Studio Audience

By entering the CHANCES studio premises as a member of the Studio Audience, you acknowledge and consent to being filmed, recorded, photographed, and potentially included in broadcast footage. Tantainment is granted a worldwide, perpetual, irrevocable, royalty-free licence to use any footage in which you appear for lawful commercial and promotional purposes related to the Platform.

8.2 Broadcast Consent — Participants

If you are selected as a Participant in a CHANCES Game session, you shall be required to execute a separate Participant Release and Consent Form prior to participation. Execution of this form is a mandatory precondition of participation. The scope of the broadcast licence granted by Participants is limited to lawful commercial and promotional purposes related to the Platform.

8.3 Studio Rules

All persons entering the CHANCES studio must comply with studio rules as communicated at the venue, including safety instructions, prohibited items, and conduct standards. Tantainment reserves the right to refuse entry or remove any person who violates studio rules or whose presence poses a risk to safety or the integrity of the broadcast.

8.4 Home Play

Users who participate in the CHANCES Game via the mobile application or web portal ("Home Play") are bound by these Terms. Prizes for Home Play winners shall be communicated through the Platform and credited to the winner's Wallet or delivered as specified in the applicable game rules.

Intellectual Property

All content, materials, and technology forming part of or used in connection with the Platform, including the CHANCES name, trade marks, logos, game format, game board design, brand identity elements, software, source code, databases, graphics, audio, video, and all other proprietary materials, are the exclusive property of Tantainment Limited or its licensors and are protected by the laws of the Federal Republic of Nigeria and applicable international intellectual property conventions.

Nothing in these Terms grants you any right, title, or interest in or to the Platform or its content, other than a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

You may not: (a) copy, reproduce, modify, adapt, or create derivative works of any part of the Platform or its content; (b) distribute, sell, sublicence, or otherwise make available the Platform or its content to any third party; (c) reverse-engineer, decompile, or disassemble any software forming part of the Platform; or (d) remove, alter, or obscure any proprietary notices on the Platform.

User Conduct

You agree that you shall not:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Provide false, inaccurate, misleading, or fraudulent information during registration or at any time
• Attempt to manipulate, interfere with, exploit, or reverse-engineer the game engine, Wallet system, random number generator, or any other Platform feature
• Use bots, scripts, automated software, screen scrapers, or any technology to access or interact with the Platform without Tantainment's express written consent
• Engage in collusion, match-fixing, fraud, money laundering, terrorist financing, or any form of financial crime through the Platform
• Harass, abuse, threaten, defame, or intimidate other Users, Tantainment staff, Agents, or studio personnel
• Circumvent age restrictions, self-exclusion mechanisms, deposit limits, or any other responsible gaming controls
• Create, maintain, or operate multiple accounts
• Transfer, assign, or permit any other person to use your account
• Engage in any conduct that brings the Platform, the Game, or Tantainment into disrepute

Violation of this section may result in: (a) immediate suspension or termination of your account; (b) forfeiture of Wallet balances and prizes; (c) reporting to relevant law enforcement or regulatory authorities; and (d) civil or criminal proceedings as appropriate.

Suspension and Termination

11.1 Suspension or Termination by Tantainment

Tantainment may suspend or terminate your account for: (a) breach of these Terms; (b) suspected fraud, collusion, money laundering, or other unlawful activity; (c) failure to complete KYC verification when requested; (d) a requirement of the LSLGA, the NDPC, or any other competent authority; (e) prolonged inactivity (12 consecutive months with no login); or (f) any other material reason that warrants such action. Where practicable and not prohibited by law, Tantainment shall provide you with notice of suspension or termination.

11.2 Termination by You

You may terminate your account at any time by contacting support@chances.show. Account closure requests shall be processed within 14 calendar days.

11.3 Effect of Termination

Upon termination, your right to access and use the Platform ceases immediately. Clauses relating to Wallet, Intellectual Property, Disclaimers and Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and General Provisions shall survive termination.

Disclaimers and Limitation of Liability

12.1 Platform Availability

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by Nigerian law, Tantainment disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Tantainment does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

12.2 Game Outcomes

CHANCES is a game of chance. Tantainment does not guarantee any particular outcome, winning, or prize. You participate at your own risk. You acknowledge that gaming may result in financial loss and that you are solely responsible for your participation decisions.

12.3 Limitation of Liability

To the maximum extent permitted by Nigerian law:

• Tantainment's total aggregate liability to you shall not exceed the total amount credited to your Wallet by you (excluding prizes received) in the 12-month period immediately preceding the event giving rise to the claim
• Tantainment shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, or loss of opportunity
• Tantainment shall not be liable for damage or loss arising from your failure to maintain the security of your account credentials, unauthorised access caused by your negligence, any third-party acts or omissions, or any force majeure event

12.4 Force Majeure

Tantainment shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of God, epidemics, pandemics, power failures, internet or telecommunications disruptions, government actions or sanctions, labour disputes, broadcast transmission failures, studio equipment malfunctions, or cyberattacks.

Indemnification

You agree to indemnify, defend, and hold harmless Tantainment, Tantalizers Plc, their respective directors, officers, employees, agents, Agents, and affiliates ("Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party right. This indemnification obligation survives termination of your account and these Terms.

Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms or the Platform ("Dispute"), you agree to first attempt to resolve the Dispute informally by submitting a written description of the Dispute to support@chances.show. Tantainment shall use reasonable endeavours to resolve the Dispute within 30 calendar days of receipt.

14.2 Mediation

If the Dispute is not resolved within the 30-day informal resolution period, either party may refer the Dispute to mediation administered by the Lagos Multi-Door Courthouse ("LMDC"). The costs of mediation shall be borne equally by both parties, unless the mediator directs otherwise.

14.3 Arbitration

If the Dispute is not resolved through mediation within 60 days of referral, the Dispute shall be referred to and finally resolved by arbitration under the Arbitration and Mediation Act 2023, administered by the Lagos Court of Arbitration ("LCA"). The arbitration shall be conducted in English by a sole arbitrator. The seat of arbitration shall be Lagos, Nigeria. The award of the arbitrator shall be final and binding on the parties.

14.4 Class Action Waiver

To the maximum extent permitted by law, you agree that any Dispute resolution proceedings shall be conducted solely on an individual basis. You waive any right to participate in any class action, consolidated action, or representative action against Tantainment.

Taxation

All prizes and benefits received through the Platform may be subject to taxes, levies, and duties as required by the laws of the Federal Republic of Nigeria and any other applicable jurisdiction.

You are solely responsible for determining and fulfilling your tax obligations in connection with prizes and benefits received through the Platform, except where Tantainment is required by law to withhold or deduct tax at source, in which case Tantainment shall make such withholding or deduction, remit the amount withheld to the relevant tax authority, and provide you with a certificate or record of the amount withheld, upon request.

Tantainment does not provide tax advice. You are encouraged to seek independent professional tax advice regarding your obligations.

Privacy

Your use of the Platform is governed by the CHANCES Privacy Policy, which describes how Tantainment collects, processes, stores, and protects your personal data in compliance with the Nigeria Data Protection Act 2023. The CHANCES Privacy Policy is incorporated into these Terms by reference. By agreeing to these Terms, you acknowledge that you have read and understood the CHANCES Privacy Policy.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Lagos State and the Federal Republic of Nigeria, including the Lagos State Lotteries and Gaming Authority Law 2021, the Nigeria Data Protection Act 2023, the Arbitration and Mediation Act 2023, and all applicable subsidiary legislation.

Subject to the dispute resolution mechanism in Section 14, the courts of Lagos State, Nigeria shall have exclusive jurisdiction over any matter arising from or in connection with these Terms.

General Provisions

18.1 Modifications

Tantainment reserves the right to amend these Terms at any time. Material changes shall be notified to you via the Platform or by email at least 14 days before they take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the amended Terms.

18.2 Severability

If any provision of these Terms is held by a court or arbitral tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

18.3 Waiver

No failure or delay by Tantainment in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any other or further exercise thereof.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without Tantainment's prior written consent. Tantainment may assign its rights and obligations under these Terms to an affiliate or successor entity upon notice to you.

18.5 Notices

Notices to Tantainment must be sent by email to support@chances.show or by post to the registered address. Notices to you may be sent to the email address or phone number associated with your account, or by in-app notification.

18.6 No Third-Party Beneficiaries

These Terms do not confer any rights on any person or party other than you and Tantainment, except that the Indemnified Parties identified in Section 13 are intended third-party beneficiaries of that section.

Contact Information